OUR FOCUS AREAS
PEOPLEThe staff and structure that enables your company to drive your community engagement on a stable, consistent, day-to-day basis.
PROCESSThe clear, documented, methods and operations that are the foundation driving that daily stability.
TECHNOLOGYThe platforms, tools, and communication methods that support your strategic direction.
ENGAGEMENTThe daily interaction with community members (online and offline), colleagues, and staff that ensure that the connection between community and company is both personal and rewarding.
ANALYTICSThe underlying tools, dashboards, and KPIs that confirm that the community value is clear, measurable, and defendable and provide feedback for improvement and growth.