THE 5 COMMUNITY BUILDING COMPONENTS
ENGAGEMENTDetermine the best way to connect, communicate, and create together with your customers and community members then put that plan into action every day.
PEOPLEIdentify, onboard, and train the staff who will be the face, voice, and heavy lifters of the day-to-day interaction and execution.
PROCESSCreate robust methods and planning that ensure smoothly daily operations across the community and the organization while delivering a delightful experience to community members.
ANALYTICSBuild the underlying tools, dashboards, and KPIs that confirm that the community value is clear, measurable, actionable, and defendable.
TECHNOLOGYDetermine the best technology platforms, tools, and solutions that support your strategic direction.
Community & Engagement StrategyWhether you need to build a community program from scratch or trying to determine the future of your community program, we can help guide you through the process.
Retained Executive AdvisorySometimes you just need a friendly face with a ton of experience to help support your community leadership efforts. We’ve been there, and now we’re here to help you when you need us.
Fan Engagement CommunicationYour community members are passionate bunch. That’s what makes them such a powerful group. We help you make sure you’re communicating with them in the right way to excite and delight.
Program DesignCommunity programs are often more important than the platform itself. We help you determine what types or programs you need, and the help you design and launch them.
Community Optimization FrameworkWant to know how your community is evolving and improving over time? We have a framework for that.
Competitive / Industry ResearchCommunities operate in an ecosystem, so understanding that ecosystem is critical. We help you learn what competitors are up to and what your community members need as your community programs evolve.
Community Management TrainingWe help you ensure your team is operating at maximum performance.
Speaking & BriefingsWe deliver executive briefings, team workshops, and industry updates when you need them.