Community Optimization Framework2016-10-29T19:23:04+00:00

Our company name is also the basis for our work. The core operations of every online community is made up of 5 key pillars: The Community5. Each one of these pillars is outlined to the right.

The staff and structure that enables your company to drive your community engagement on a stable, consistent, day-to-day basis. We look at how your team is structured, measured, and trained.
The clear, documented, methods and operations that are the foundation driving that daily stability. From escalations to response communications.
The platforms, tools, and communication methods that support your strategic direction.
The daily interaction with community members (online and offline), colleagues, and staff that ensure that the connection between community and company is both personal and rewarding.
The underlying tools, dashboards, and KPIs that confirm that the community value is clear, measurable, and defendable and provide feedback for improvement and growth.